IPCONFIG DocsSubscription Management
Manage your membership subscriptions including monthly, yearly, and lifetime options
Subscription Management
IPConfig offers flexible subscription options to meet different user needs. You can choose from monthly membership, yearly membership, or one-time lifetime membership.
Subscription Plans
Free Plan
- Price: Free
- Credits: 1,000 credits per month
- IP Query Rate Limit: 10 requests per minute
- Features: Basic IP query and ping test
Monthly Membership
- Price: $4.9/month
- Credits: 50,000 credits per month
- IP Query Rate Limit: 10 requests per second
- Features: All API features + priority support
Yearly Membership
- Price: $49/year (equivalent to $4.17/month)
- Credits: 50,000 credits per month
- IP Query Rate Limit: 10 requests per second
- Features: All API features + priority support
- Savings: 17% off compared to monthly billing
Lifetime Membership
- Price: $499 (one-time payment)
- Credits: 1,000,000 credits per month
- IP Query Rate Limit: 100 requests per second
- Features: All API features + priority support
- Advantage: Pay once, use forever
Subscription Process
1. Choose Plan
Select the subscription plan that fits your needs on the pricing page.
2. Create Account
If you don't have an account yet, you'll need to register for an IPConfig account first.
3. Payment
We support multiple payment methods:
- Credit/Debit Cards
- PayPal
4. Service Activation
Your membership benefits will take effect immediately after successful payment.
Subscription Management
View Subscription Status
On the subscription management page in the console, you can view:
- Current subscription plan
- Subscription status (active/cancelled/expired)
- Next renewal date
- Remaining credits
- Usage statistics
Cancel Subscription
You can cancel your subscription at any time:
- Go to the subscription management page
- Click the "Cancel Subscription" button
- Confirm the cancellation
Note: After cancelling, you can still use the service until the current billing cycle ends.
Reactivate Subscription
If you previously cancelled your subscription, you can reactivate it at any time:
- Go to the subscription management page
- Click the "Resubscribe" button
- Select a new subscription plan
Stripe Billing Management
We use Stripe as our payment processor. You can manage your billing through the Stripe customer portal:
Features include:
- Update payment methods
- Download invoices
- View payment history
- Update billing address
- Manage tax information
Billing and Invoices
Invoice Generation
- Invoices are automatically generated after each successful payment
- Invoices are sent to your registered email
- Historical invoices can be downloaded from the console
Invoice Information
Each invoice contains:
- Subscription plan details
- Payment amount and date
- Service period
- Tax information (if applicable)
- Company information
Refund Policy
- 7-day no-questions-asked refund: New users can request a full refund within 7 days of first payment
- Prorated refund: Yearly users can request prorated refunds for unused months
- Lifetime membership: Full refund available within 30 days
Credit System
Credit Allocation
- Free users: 1,000 credits per month
- Paid users: 50,000 credits per month
Credit Usage
- IP location query: 1 credit per query
- Ping test: 1 credit per node
- Get My IP: Free
Additional Credits
If your monthly credits aren't enough, you can:
- Upgrade to a higher plan
- Purchase additional one-time credit packages
- Wait for next month's credit replenishment
See Credit Management documentation for details.
Frequently Asked Questions
Q: Can I cancel my subscription at any time?
A: Yes, you can cancel your subscription at any time. Service will stop at the end of the current billing cycle after cancellation.
Q: Can I get a refund if I cancel my yearly membership mid-term?
A: Yes, we provide prorated refunds for unused months.
Q: Is lifetime membership really lifetime?
A: Yes, after one payment you'll permanently enjoy membership benefits, including 1,000,000 credits per month.
Q: Do credits expire?
A: Monthly allocated credits reset each month, but purchased additional credit packages don't expire.
Q: Can I get invoices?
A: Yes, invoices are automatically generated after each payment, and you can also download them from the console.
Q: How do I update my payment method?
A: You can update your payment method in the Stripe customer portal.